Refund, Replacement, and Return Policy

  1. 1. General Policy At CLIQSHOPZ, we strive to provide a seamless shopping experience. If you are not satisfied with your purchase, you may be eligible for a return, replacement, or refund under the conditions outlined below.
  2. 2. Return Eligibility You may request a return under the following conditions:
  3.     • The item is defective, damaged, or different from what was ordered.
  4.     • The item is unused, unwashed, and in its original packaging with all tags intact.
  5.     • The request is made within [X] days of delivery (as specified per product category).
  6. 3. Non-Returnable Items Certain items are not eligible for return, including:
  7.     • Perishable goods (food, flowers, etc.).
  8.     • Personal care items (cosmetics, hygiene products, etc.).
  9.     • Customized or personalized items.
  10.     • Digital products and subscriptions.
  11.     • Items marked as "Final Sale" or "Non-Returnable."
  12. 4. Refund Policy
  13.     • Refunds will be processed once the returned item passes quality inspection.
  14.     • Refunds will be issued to the original payment method or as store credit, as per the customer’s preference.
  15.     • Processing times for refunds may vary but typically take [X] business days.
  16.     • Shipping fees (if applicable) are non-refundable unless the return is due to our error.
  17. 5. Replacement Policy
  18.     • A replacement will be issued if the item is damaged, defective, or incorrect.
  19.     • The replacement request must be raised within [X] days of delivery.
  20.     • If the requested replacement is unavailable, a refund or store credit may be provided.
  21. 6. Return Process
  22.     1. Initiate a return request through website or customer support.
  23.     2. Provide relevant details, including order number, issue description, and photos (if applicable).
  24.     3. Follow the instructions for return shipping (prepaid return labels may be provided in certain cases).
  25.     4. Once received and inspected, your return will be processed.
  26. 7. Exceptions & Special Cases
  27.     • If the item was purchased from a third-party seller on our platform, the return policy of the seller may apply.
  28.     • In case of disputes, our customer service team will mediate between buyers and sellers to ensure a fair resolution.
  29. 8. Contact Us For any questions or assistance regarding returns, refunds, or replacements, please contact our support team at support@cliqshopz.com.